Question 1

How do I search for a song?

Accepted Answer

Enter the song title and artist name in the search box. We'll guide you through selecting usage type, territories, and duration.

Question 2

What information do I need to provide?

Accepted Answer

Just the song title and artist. We'll guide you through selecting usage type, territories, and duration.

Question 3

How do I interpret the results?

Accepted Answer

Results show estimated costs, contact information for rights holders, and detailed breakdowns of master and publishing rights.

Question 4

What do the risk levels mean?

Accepted Answer

Risk levels indicate licensing difficulty: Green (easy), Yellow (moderate), Orange (challenging), Red (very difficult).

Question 5

How many searches do I get for free?

Accepted Answer

Free accounts get 3 searches total. Starter plans get 25 searches per month, while Professional and Guided plans offer unlimited searches.

Question 6

How do I upgrade my account?

Accepted Answer

Click "Upgrade Account" in your user menu or visit the Pricing page to choose a plan.

Question 7

Can I switch between accounts?

Accepted Answer

Yes, use the "Switch Account" option in your user menu to log in with a different email.

Question 8

What's the difference between master and publishing rights?

Accepted Answer

Master rights = the recording, Publishing rights = the song composition. You typically need both for sync licensing.

Question 9

How do I read the contact information?

Accepted Answer

We provide direct contacts for both master and publishing rights holders, including emails and phone numbers.

Question 10

Do I get the actual contacts or just the company names?

Accepted Answer

We show publisher and label names, parent companies, and contact method (e.g. "Contact publisher for sync rights"). For full contact details and negotiation support, the Quick Track Check (€150) or a full supervision engagement goes deeper.

Question 11

How accurate is the pricing?

Accepted Answer

Our machine learning models use data from hundreds of real licensing deals, with country-specific weighting and artist popularity factors. Business logic is applied with price floors and ceilings to ensure realistic estimates.

Question 12

How accurate are estimates compared to actual quotes?

Accepted Answer

Estimates are our honest assessment based on industry data and similar deals; every negotiation is unique. Use them for budget planning and to avoid surprises. For a more accurate range and complexity rating, book a Quick Track Check.

Question 13

Why are songwriters shown separately?

Accepted Answer

Songwriters must approve licensing deals. You should confirm all writers are approving, whether through their publisher, label, or directly.

Question 14

Do you cover non-European tracks?

Accepted Answer

Yes. We cover global repertoire. Our supervisor has cleared tracks across Europe and beyond; the tool uses rights data and pricing logic that applies to major and indie catalogs worldwide.

Question 15

What if the rights have changed since your data?

Accepted Answer

Rights and ownership can change. We recommend confirming with rights holders before locking picture. The Quick Track Check includes a human review and is the best option when you need current, verified information.

Question 16

How is this different from just Googling the publisher?

Accepted Answer

We give you structured data: master owner and share, publisher splits with IPI numbers, writer credits, and a fee range based on real clearance experience — not just a company name. That saves time and helps you budget before you reach out.

Question 17

Can I get a refund?

Accepted Answer

If you're not satisfied with your Quick Track Check, we offer 30 minutes of additional consultation at no charge. If your project changes before we deliver, we can apply your payment to a full Music Supervision engagement.

Question 18

Is this GDPR-compliant?

Accepted Answer

We process data in line with applicable privacy laws. See our Privacy Policy for details. We don't sell your data; we use it to deliver the service and improve the product.

Question 19

What's included in each plan?

Accepted Answer

Starter: 25 searches/month + basic pricing. Professional: Unlimited searches + advanced pricing. Guided: Everything + expert consultations.

Question 20

How does pay-per-search work?

Accepted Answer

After your free searches, you can buy individual searches for $7 each, or bulk packages at discounted rates (5 searches for $30, 10 searches for $50).

Question 21

What's the difference between monthly and annual plans?

Accepted Answer

Annual plans offer 2 months free compared to monthly billing.

Question 22

Can I cancel anytime?

Accepted Answer

Yes, you can cancel your subscription at any time. You'll keep access until the end of your billing period.

Question 23

When should I book a consultation?

Accepted Answer

For complex licensing scenarios, high-risk songs, or when you need guidance on the entire clearance process.

Question 24

What can experts help me with?

Accepted Answer

Strategy, negotiation tactics, understanding rights complexities, connecting with the right contacts, and contract review.

Question 25

How long are consultation sessions?

Accepted Answer

Sessions are 30 minutes for single consultations, or longer for project-based work.

Question 26

Why isn't my search working?

Accepted Answer

Check your internet connection and try refreshing the page. If issues persist, contact support.

Question 27

How do I contact support?

Accepted Answer

Use the Contact Us page or email us directly. We typically respond within 24 hours.

Question 28

What browsers are supported?

Accepted Answer

We support Chrome, Firefox, Safari, and Edge. For best experience, use the latest version.

Question 29

How do I clear my browser cache?

Accepted Answer

Press Ctrl+F5 (Windows) or Cmd+Shift+R (Mac) to hard refresh, or clear cache in browser settings.

Question 30

Is this legal advice?

Accepted Answer

No, this is informational only. Always double-check with rights holders and consult with a music attorney for legal matters.

Question 31

What should I do with the contact information?

Accepted Answer

Use it to reach out to rights holders directly. We provide templates and guidance for initial contact.

Question 32

Do I need a lawyer?

Accepted Answer

For simple, low-risk licenses, you may not need one. For complex or high-value projects, we recommend legal counsel or consulting with us.

Music Licensing & Sync Rights: Frequently Asked Questions

1Getting Started

2Account & Usage

3Understanding Results

4Trust, Data & Coverage

5Pricing & Plans

6Expert Consultation

7Technical & Support

8Legal & Rights

Still Have Questions?